GLPI replaces ServiceNow with ITIL-aligned ticketing, automatic asset inventory, CMDB, knowledge base, SLA tracking, and change management -- all open-source.
GLPI is an open-source IT service management platform used by over 500,000 organizations worldwide. It provides ITIL-aligned service desk workflows, automatic asset inventory, CMDB with relationship mapping, and a full knowledge base -- all without licensing fees.
GLPI handles the full ITSM lifecycle: incident management, service request fulfillment, problem management, change management, and project management. Tickets flow through configurable workflows with automatic assignment, SLA tracking, escalation rules, and approval chains. End users access a self-service portal to submit tickets, check status, and browse the knowledge base.
The asset management module automatically discovers hardware and software across your network using the GLPI Agent. Every laptop, server, printer, switch, and software license is tracked in a centralized database with lifecycle management, warranty tracking, and financial data. The CMDB maps relationships between assets, services, and users.
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ITIL-aligned incident, service request, problem, and change management. Configurable workflows, auto-assignment rules, escalation timers, approval chains, and email notifications.
GLPI Agent scans endpoints for hardware specs, installed software, and network configuration. SNMP discovery finds network devices, printers, and switches. All data feeds into the CMDB automatically.
Configuration Management Database with relationship mapping between assets, services, users, and contracts. Impact analysis shows which services are affected when a component fails.
Searchable knowledge base with categories, FAQ sections, and document management. IT agents and end users can find solutions without creating duplicate tickets. Reduces resolution time.
Define SLAs with response and resolution targets. Track compliance in real time. Automatic escalation when SLAs are at risk. Dashboards show SLA performance by category, priority, and team.
End users submit tickets, track status, browse the KB, and view their assets. Custom forms for different request types. Brandable with your organization's identity.
GLPI (Gestionnaire Libre de Parc Informatique) is an open-source IT service management platform used by over 500,000 organizations. It provides ticketing with ITIL-aligned workflows, asset management with automatic inventory, CMDB with relationship mapping, knowledge base, SLA tracking, change management, and project management. It replaces ServiceNow's core ITSM, ITAM, and CMDB modules at zero licensing cost.
Yes. GLPI integrates with the GLPI Agent (formerly FusionInventory) for automatic hardware and software inventory. The agent runs on Windows, macOS, and Linux endpoints, collecting hardware specs, installed software, network configuration, and peripheral details. SNMP discovery scans network devices, printers, and switches. All inventory data feeds directly into the GLPI asset database and CMDB.
Yes. GLPI supports incident management, problem management, change management, service request fulfillment, and knowledge management. Tickets can be categorized, prioritized, assigned, escalated, and tracked against SLAs. The workflow engine supports approval chains, automatic assignments based on category or requester, and email notifications at each stage.
Yes. GLPI includes a self-service portal where end users can submit tickets, check ticket status, browse the knowledge base, and view their assigned assets. The portal supports custom forms for different request types (new hardware, access requests, IT support). It can be branded with your organization's logo and colors. Email-to-ticket and Teams/Slack integrations are also available.
ServiceNow ITSM starts at approximately $100/agent/month for IT agents, with additional costs for ITAM, CMDB, and other modules. For a 10-agent IT team, that is $12,000/year minimum. GLPI is completely free and open-source with no per-agent, per-user, or per-module licensing. You pay only for hosting infrastructure (typically $30-50/month for a VM) and optional managed services.
We'll review your current service desk setup, map your workflows, and show you what GLPI looks like for your organization. No obligation.