Auto-generate response templates from your knowledge base. Consistent tone. Accurate information. Faster resolution.
When a support ticket arrives, the AI searches your documentation, product guides, and past resolutions to generate an accurate, on-brand response draft. Your agent reviews, edits if needed, and sends. Average response time drops from 45 minutes to under 10.
Knowledge base articles, FAQs, product manuals, troubleshooting guides, past tickets. The AI learns your product inside and out.
When a ticket arrives, the AI searches your knowledge base and generates a draft response in 2-3 seconds. Accurate, contextual, and complete.
Every draft is clearly marked as AI-generated. Your agent adds empathy, makes edits, or regenerates. Full control, zero risk.
The AI adapts to your brand voice, formality level, and support philosophy. Sounds like your team, every time.
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Pulls from docs, FAQs, Confluence, past tickets, Slack threads. One unified knowledge base, no silos.
Low-confidence drafts go straight to senior agents. High-confidence drafts can be reviewed by anyone.
Every draft includes links to the KB articles it referenced. Agents can verify and learn.
Add a new KB article and it's instantly available to the AI. No retraining, no delays.
Auto-detects customer language and responds in kind. Same accuracy in English, Spanish, French, German, Portuguese.
Runs on YOUR infrastructure. Customer data never leaves your network. SOC 2, HIPAA, GDPR ready.
We don't use ChatGPT or Claude API. We fine-tune open-source models on YOUR data. Product-specific knowledge, no hallucinations.
Self-hosted on your servers or private cloud. Zero third-party API calls. Your customer data stays yours.
Hardware, setup, training, integration. One fixed price. No per-ticket fees, no API costs, no usage limits.
"I know we documented this somewhere..." Agent spends 15 minutes searching Confluence, Slack, and the knowledge base for an answer they've seen before.
Five agents give five different answers to the same question. One remembers the workaround, four don't. Customer trust erodes.
Agent finds the right KB article, copies chunks, edits to make sense, adds greeting and signature. Takes 10 minutes. Gets boring fast.
New agents take 6-8 weeks to get up to speed. They lean on seniors for every complex question. Productivity suffers.
The AI has instant access to every doc, remembers every resolution, generates consistent responses, and brings new hires to full productivity in days instead of weeks.
No. The AI generates draft responses that your team reviews and sends. It handles the research and writing, your team adds empathy and judgment. Most teams use AI drafts to handle 60-70% of routine inquiries, freeing agents for complex issues.
We ingest your knowledge base articles, FAQs, product docs, and past support tickets. The AI learns your terminology, product details, and resolution patterns. Setup takes 1-2 weeks. The system stays up-to-date as you add new docs.
Every draft is clearly marked as AI-generated and requires agent approval before sending. Agents can edit, regenerate, or discard any draft. The system includes confidence scores so low-confidence responses go straight to human review.
Yes. We integrate with Zendesk, Freshdesk, Intercom, ServiceNow, Salesforce Service Cloud, and most major platforms. The AI appears as a sidebar that suggests drafts when agents open tickets. Single sign-on supported.
All processing happens on your infrastructure. Customer data, support tickets, and knowledge base content never leave your network. No third-party APIs, no cloud dependencies. Compliant with SOC 2, HIPAA, GDPR, and most data residency requirements.
Hardware procurement and installation: 1 week. Knowledge base ingestion and fine-tuning: 1-2 weeks. Helpdesk integration and agent training: 3-5 days. Most deployments are live in under 4 weeks from contract signature.
Book a 30-minute demo. We'll show you how the AI generates drafts from YOUR knowledge base, discuss integration with your helpdesk, and answer questions about deployment and pricing.