24/7 monitoring, proactive patching, helpdesk, vendor management, and strategic planning. Everything your business needs from IT, without the overhead of building an internal team. 65% less than equivalent in-house staff.
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Every ticket is classified by severity. Response and resolution targets are documented in our Master Services Agreement and tracked in real-time dashboards you can access 24/7.
| Priority | Description | Response | Resolution |
|---|---|---|---|
| P1 Critical | System-wide outage, security breach, data loss event | 15 minutes | 4 hours |
| P2 High | Major feature broken, 10+ users affected, VPN down | 1 hour | 8 hours |
| P3 Medium | Single user issue, workaround available, printer issue | 4 hours | 24 hours |
| P4 Low | Enhancement request, documentation, cosmetic issue | 8 hours | 5 business days |
Each service below is included in your monthly fee. No surprise charges, no per-incident billing, no "that's out of scope" conversations.
Every server, workstation, network device, and cloud service monitored around the clock by our Network Operations Center. We deploy lightweight agents that track CPU utilization, memory consumption, disk space, service health, certificate expiration, and security events in real time. Automated alerts are correlated and deduplicated before reaching our engineers, which means your team gets notified about actual issues -- not a flood of false positives. Average detection-to-response time across our client base is under 6 minutes for critical events.
OS patches, application updates, and firmware upgrades are tested in a staging ring before production deployment. Routine patches deploy within 14 days of release on a pre-approved schedule. Critical security patches -- zero-days, actively exploited CVEs -- deploy within 24 hours with an emergency change advisory. Every patch cycle generates a compliance report showing patch status across your entire fleet, which maps directly to SOC 2 and HIPAA evidence requirements. We also manage third-party application updates (Chrome, Zoom, Adobe, Java) that are frequently overlooked.
Phone, email, and chat support for every user in your organization. Password resets, software issues, hardware troubleshooting, printer problems, VPN connectivity, new user setup, and everything in between. All technicians are US-based -- we do not use offshore escalation tiers. Users can submit tickets via email, a web portal, or a Teams integration. Each ticket is categorized, prioritized, and tracked to resolution with full SLA compliance reporting. Our average first-call resolution rate is 72%, meaning most issues are solved during the initial interaction without callbacks or escalation.
Comprehensive security operations including Microsoft Defender deployment and tuning, Conditional Access policy management, MFA enforcement across all accounts, email security (anti-phish, safe links, safe attachments), endpoint protection with behavioral analysis, and continuous threat monitoring. We run quarterly security posture reviews where we assess your Secure Score, review recent threat intelligence relevant to your industry, and recommend hardening actions. This is not set-and-forget antivirus -- it is an active, managed security program that evolves with the threat landscape.
We become the single point of contact for every technology vendor in your stack: ISP, phone system, printer service, SaaS providers, hardware warranties, and cloud platforms. When your internet goes down, we call the ISP, open the ticket, track the case, and escalate until it is resolved -- your team never waits on hold. We also handle procurement for hardware and software, negotiating volume licensing and renewal terms. Clients typically save 10-15% on vendor contracts when we negotiate on their behalf because we leverage aggregate purchasing power across our client base.
Quarterly business reviews with your leadership that cover technology roadmap progress, budget forecasting, upcoming refresh cycles, and strategic recommendations aligned to business goals. We present metrics on ticket volume trends, system health, security posture changes, and cost optimization opportunities. This is not a PowerPoint exercise -- it is a working session where we align IT spending with revenue goals, plan for growth (new offices, acquisitions, seasonal scaling), and prioritize projects that deliver measurable ROI. Your technology decisions are informed by data, not gut feeling.
Most companies underestimate the true cost of in-house IT. When you add benefits, training, turnover, tools, and coverage gaps, outsourcing is dramatically more cost-effective.
| Category | In-House IT Team (2 FTEs) | BluetechGreen Managed |
|---|---|---|
| Annual salary (2 FTEs) | $180,000 - $240,000 | -- |
| Monthly managed fee | -- | $12,000 - $18,000 |
| Benefits + overhead | $45,000 - $60,000 | Included |
| Training + certifications | $8,000 - $15,000 | Included |
| RMM, PSA, security tools | $20,000 - $35,000 | Included |
| 24/7 coverage | Extra $80,000+ | Included |
| Total annual cost | $333K - $430K | $144K - $216K |
Based on 100-user organization in a metro market. In-house costs include two general IT staff; managed costs include equivalent coverage with senior-level expertise across security, M365, networking, and strategic planning.
A mid-market financial services company in New Jersey had been relying on a single internal IT generalist and a break-fix consultant. Patch compliance was at 34%, the average ticket resolution time was 3 days, and they had failed a SOC 2 readiness assessment due to missing evidence for endpoint management and access controls. Within 90 days of onboarding with BluetechGreen, patch compliance reached 98%, average ticket resolution dropped to 1.8 hours, and they passed their SOC 2 Type II audit on the first attempt. Annual IT spend decreased by $87,000 after eliminating the break-fix contract, rightsizing Microsoft licensing, and consolidating three redundant security tools.
We handle the entire transition. Zero gap in coverage, zero disruption to your team. If you have an existing MSP, we run in parallel until the cutover is complete.
Kickoff meeting, inventory collection, admin access provisioning with read-only roles, stakeholder introductions, and documentation of your current environment topology. We deploy lightweight discovery agents to map every device, user, and service in your network.
Complete environment assessment: network topology, Active Directory / Entra ID configuration, M365 tenant health, security posture baseline, licensing audit, and backup verification. Every finding is documented in your dedicated knowledge base with diagrams and credential vault entries.
RMM agents deployed to all endpoints and servers. Alerting thresholds configured for CPU, memory, disk, services, certificates, and security events. Automated patch policies created and tested. Email security scanning enabled. All alerts routed to our 24/7 NOC with escalation paths specific to your organization.
Custom runbooks built for your environment covering common tasks: new hire onboarding, offboarding, password resets, VPN access, printer setup, and escalation procedures. Helpdesk portal configured with your branding. Users receive welcome email with support contact information and portal access.
Full managed operations active. Previous provider access revoked (if applicable). First monthly report generated covering ticket volumes, resolution times, patch compliance, and security posture. Initial quick-win recommendations delivered. Quarterly business review cadence established with your leadership.
A senior IT hire costs $120K+ before benefits. Add health insurance, 401K, training, turnover risk, and the reality that one person cannot cover 24/7. Our managed services deliver broader expertise across security, networking, M365, and strategy at a fraction of the cost with zero turnover risk. When our engineers get certified, you benefit immediately. When someone takes vacation, coverage never lapses.
P1 critical issues -- system-wide outages, active security breaches, data loss events -- receive a 15-minute response 24/7/365. Standard tickets average under 2 hours to resolution. All support is US-based with direct access to senior engineers. No waiting days for a vendor callback, no offshore tier-1 reading from a script.
From signed agreement to fully managed in 30 days. Environment discovery, tool deployment, documentation, runbook creation, knowledge transfer, and parallel support overlap with any existing provider. There is zero gap in coverage during transition. Your users will not experience any disruption.
Our proactive monitoring and preventive maintenance across client environments maintains 99.9% uptime. Issues are caught and resolved before they cause user-facing downtime. We track uptime at the service level -- email, file access, VPN, line-of-business apps -- not just "is the server pingable," which is how most providers define uptime.
Pricing is per-user-per-month, typically $100-$250 depending on service tier and environment complexity. This includes all monitoring, patching, helpdesk, security management, vendor management, and strategic planning. There are no per-incident charges and no surprise invoices. We provide a custom quote after a free assessment of your environment that identifies specific requirements and any infrastructure that needs immediate attention.
24/7 monitoring and alerting, proactive patch management for OS and third-party applications, helpdesk support via phone/email/chat/Teams, vendor management and procurement, security management (Defender, Conditional Access, MFA, email security), backup and disaster recovery management, quarterly business reviews with strategic recommendations, and a dedicated account manager who knows your environment by name.
Yes, co-managed IT is one of our most popular options. We handle the specialized work -- security operations, M365 administration, Intune management, strategic planning, vendor negotiations, and after-hours coverage -- while your team handles day-to-day helpdesk and user-facing support. This gives your internal team expert backup and 24/7 coverage without the cost of additional senior hires. We integrate with your existing ticketing system and follow your change management processes.
Critical issues (P1): 15 minutes, 24/7. High priority (P2): 1 hour. Standard (P3): 4 hours. Low priority (P4): 8 hours. Our average resolution time across all ticket types is under 2 hours, and first-call resolution rate is 72%. All support is US-based with direct access to engineers who hold current Microsoft, Cisco, and security certifications.
Most clients are fully onboarded within 30 days. This includes environment discovery, tool deployment, documentation, knowledge transfer, runbook creation, and parallel support overlap with any existing provider. There is zero gap in coverage during transition. If you have an urgent situation (outgoing IT person, failing MSP), we can accelerate to a 2-week emergency onboarding.
Our 24/7 Network Operations Center monitors your environment around the clock, including weekends and holidays. Critical alerts trigger immediate response regardless of the hour. P1 issues always receive a 15-minute response, whether it is 2 PM on a Tuesday or 3 AM on a Saturday. Non-critical issues submitted after hours are queued and addressed first thing the next business morning.
We offer month-to-month agreements after an initial 90-day onboarding period. We earn your business every month through results, not contract lock-in. The 90-day minimum covers the investment in onboarding, documentation, and tool deployment. After that, you stay because the service delivers value -- not because you are trapped.
30-minute call to understand your environment and provide a custom managed IT proposal. No obligation, no pressure.