ESP tuning, deployment profile optimization, pre-provisioning setup, and hardware hash management. Reduce provisioning time from 60+ minutes to under 20 with 99%+ completion rates.
Autopilot should be zero-touch. But for most organizations, it is zero-trust-in-the-process.
Enrollment Status Page stalls during app installation, shows cryptic error codes, or times out after 60 minutes. Users call helpdesk. IT manually provisions the device.
Two identical laptops go through Autopilot. One completes in 20 minutes. The other fails. Same model, same network, same profile. Nobody knows why.
New hires sit watching a progress bar for an hour on their first day. Remote employees wait even longer over VPN. The "zero-touch" promise feels like false advertising.
OEM pre-registration incomplete. Hash collection scripts unreliable. Devices show up in the wrong tenant. Group tags inconsistent. Profile assignment is a guessing game.
Every device goes through the full Autopilot flow at the user's desk. IT has no way to pre-stage devices before shipping. Every new-hire onboarding is a gamble.
Kiosks, shared workstations, and conference room devices still get manually imaged because self-deploying mode was never set up or fails on your hardware.
Last updated:
We analyze every app in your ESP blocking list and remove non-critical ones. Only apps the user needs at first login stay in the blocking path. Everything else installs silently in the background post-enrollment.
Deployment profiles configured per device scenario: user-driven for personal devices, pre-provisioned for shipped devices, self-deploying for shared/kiosk. Dynamic groups ensure the right profile applies based on group tags.
White Glove workflow configured so IT can pre-stage devices before shipping. Device ESP runs at the warehouse; users only see the fast User ESP. Reduces user-facing setup to under 10 minutes.
Automated hash collection for existing devices, OEM pre-registration validation for new purchases, group tag standardization, and stale device cleanup. No more orphaned or misassigned hardware entries.
Kiosks, shared workstations, and conference rooms provisioned with zero user interaction. TPM attestation configured, deployment profiles scoped, and automatic sign-in configured where needed.
Diagnostic collection for every Autopilot failure. Root cause analysis by device model, app, and network condition. Monitoring alerts when failure rates exceed baseline so issues are caught before they become trends.
A tuned Enrollment Status Page with only critical apps in the blocking list, appropriate timeouts, and clear error handling. Documented rationale for what blocks and what installs post-enrollment.
A complete mapping of Autopilot profiles to device scenarios: user-driven, pre-provisioned, self-deploying, and Autopilot Reset. Dynamic groups and group tags configured for automatic profile assignment.
Step-by-step guide for your IT team or fulfillment partner to pre-provision devices using the technician flow. Includes hardware requirements, network prerequisites, troubleshooting steps, and success validation.
Automated hash collection scripts, OEM coordination documentation, group tag naming convention, and a process for device lifecycle management (add, reassign, retire).
Measured improvement in provisioning time, completion rates, and helpdesk ticket volume. Baseline and post-optimization data so you can demonstrate ROI to leadership.
ESP failures typically stem from apps that take too long to install, apps with broken detection rules, or apps with unresolved dependencies. We also see failures from oversized Win32 apps and from compliance policies that mark the device non-compliant before configuration profiles have applied. The fix is ESP-aware app design: only required apps in the blocking list, proper timeout configuration, and pre-cached content.
Pre-provisioning lets IT pre-stage devices before shipping them to users. The device completes the Device ESP phase in advance, so users only see the fast User ESP when they first sign in. This reduces user-facing setup time from 30-60 minutes to under 10 minutes. Use it for remote employees, when first-day experience matters, or for apps that take a long time to install.
We optimize three areas: ESP configuration (only critical apps block), app packaging (optimized for size with fast detection rules), and policy targeting (only essential profiles apply during enrollment). Combined, this typically reduces provisioning from 45-60 minutes to under 20.
Yes. For existing devices, hardware hashes are collected via PowerShell script or CSV upload. Autopilot Reset can wipe and re-enroll existing devices without reimaging. OEMs pre-register hardware hashes for new purchases.
User-driven requires a user to sign in and associates the device with them. Self-deploying provisions with no user interaction for shared devices, kiosks, and signage. Self-deploying requires TPM 2.0 and cannot assign a primary user. We configure the right mode per scenario with dynamic group targeting.
Free 30-minute consultation to review your current Autopilot configuration and identify quick wins.